Each piece in our collection is printed to order — made specifically for you, at the moment you place your order. This allows us to offer an expansive catalog without overproduction, and to maintain the uncompromising print quality Maison Courel is built on. Because every order is produced on demand, we are unable to accept returns or exchanges for reasons of preference, change of mind, or incorrect size selection. We encourage you to review our Size Guide carefully before ordering. What We Cover We stand fully behind the quality of our prints. If your order arrives damaged, defective, or does not match what you ordered, we will make it right — at no cost to you. Eligible situations Print arrived visibly damaged (tears, creases, water damage) Significant color deviation from what is shown on our website Wrong print or wrong size received Item lost in transit and never delivered What we'll do Depending on the situation, we will offer a complimentary reprint or a full refund to your original payment method. We do not require you to return the damaged item. How to Submit a Claim To report an issue with your order, please contact us within 7 days of delivery at contact@maisoncourel.com with the following: Your order number A clear photo of the item showing the issue A brief description of the problem We review all claims within 2 business days and will respond with next steps. What We Do Not Cover Change of mind or personal preference Incorrect size ordered — please refer to our Size Guide before purchasing Minor color variations inherent to screen-to-print reproduction Damage caused after delivery (improper handling, framing, or installation) Claims submitted more than 7 days after confirmed delivery A Note on Framing Our prints are designed to fit standard US frame sizes available at IKEA, Target, and Walmart. We recommend purchasing your frame before trimming or handling the print. Maison Courel cannot be held responsible for damage that occurs during framing. Need help choosing the right size? Visit our Size Guide. Still Have Questions? Our team is happy to help before or after your purchase. Reach us at contact@maisoncourel.com — we typically respond within 1–2 business days.